Frequently Asked Questions
Q: Do you carry Public Liability Insurance?
A: Yes, all of our events come inclusive of our £5 million Public Liability Insurance whether you hire just one item or a whole activity package.
Q: How safe are the activities that you supply?
A: Very safe. As safety of our guests is our number one priority at Inflatable Hire Scotland, all of our equipment is PIPA Certified and PAT tested as appropriate, and we are members of the BIHA and TIPE, and offer full risk assessments for all of our activities.
Q: Can you provide an Invoice / Receipt for my hire?
A: In order to confirm your booking, we require you to read, sign and return a set of Terms and Conditions which act as a receipt for your purchase. Upon receiving a signed copy of this document, our finance department will issue an invoice via email based on the billing address provided.
Q: What hire period do the rates on the website cover?
A: The prices published on our website are based on Dry Hire options where we provide the hire of equipment only for up to 4 hour hire period and do not include a delivery, set up and dismantle fee, and do not include the hire of generators to run the activities. Costs for this can be provided in full by one of our team by filling in our online form Contact Us or calling 03300 04 09 02.
Q: Can you provide supervisors for my event?
A: Yes, with sufficient notice a supervisor can be provided at an additional cost to supervise any of our activities.
Q: Do you do both indoor & outdoor events?
A: Yes, we provide a range of options suitable for both indoor and outdoor use. We also provide gazebo rain cover where possible for any electrical items to ensure they can still be used in the event of light rain on the day of your event.
Q: Are there any booking charges or cancellation fees?
A: Should you be required to cancel your booking for any reason the following charges will apply and all cancellations must be received in writing clearly stating the reason for cancellation.
• For cancellations up to 90 working days prior to event date, there will be no charge
• For cancellations received between 90 working days & 30 working days prior to the event, the charge will be 25% of the total costs
• For cancellations received between 29 working days & 14 working days prior to the event, the charge will be 50% of the total costs
• For cancellations received 13 working days prior to the event, the full event fee will be due.
Q: Do you offer "package deals"?
A: Yes, if you're looking to hire more than one activity for a gala day, party, school fair etc, we can work with you to build your ideal event package offering a slightly reduced package cost depending upon your specific requirements. For a quote simply select the activities you're interested in and send an email to - info@inflatablehire-scotland.co.uk
Q: When is payment due and which methods do you accept?
A: Full payment 10 working days prior to your event date and can be made via cheque or BACS transfer.
Q: Do you charge VAT?
A:Yes, all of our costs are plus VAT.
Q: What are your office opening times for help with designing an event package?
A: Our office is open Monday to Friday 9am to 5.30pm; out-with these times please leave a voicemail or email info@inflatablehire-scotland.co.uk and one of our sales team will get in touch with you as soon as possible on the next working day.
Q: Can you set up inflatables on concrete/tarmac?
A: Yes, absolutely but as of 2018 we must be able to drill into the concrete/tarmac to ensure we can safely and securely place the inflatables for your use. Please head over to our "Health & Safety" page to find out more.
COVID-19
We are delighted to announce that we are now taking steps to start hiring inflatables again after temporarily closing due to the Coronavirus outbreak. We are now operating strictly under the following conditions to help keep everyone safe:
- We will only hire to secure back gardens of houses and only members (e.g. children) of that SINGLE household are allowed on our equipment. Under no circumstances must you invite other family members not living with you or neighbours, friends etc round to play on our equipment.
- You must stay indoors while we set up and collect our equipment.
- Regrettably, we cannot carry equipment through your home. We must have clear access to your BACK garden (e.g. through a side entrance or back-gate, or temporary removal of a fence panel).
- Our equipment will be professionally and carefully cleaned and sanitised before it is delivered to you.
- If you do NOT have an outdoor socket, then your own 13 amp extension lead will need to be plugged in and put outside for us to plug into before our arrival.
- Payment must be made online (e.g. BACS) to avoid contact – and regrettably we cannot accept cash.
- If anyone at the party (or who shares the same household) has any symptoms of COVID-19 or starts to develop symptoms during the hire then the use of the inflatable must cease and we must immediately be informed of this.
- After collection, our equipment will be taken back to our premises and thoroughly cleaned and sanitized with industrial anti-bacteria and disinfectant. We then leave them in storage for a minimum of 3 days before being hired again and our vehicles and storage units will also be sanitised.
- Please respect social distancing of at least 2 metres at all times whilst we are in your back garden, especially when we are pointing out the safety guidelines for inflatable play.
- Please note that when we arrive at your house, all adults and children must be indoors and likewise on collection, all adults and children need to be indoors. Delivery/collection times will be arranged beforehand, at a mutually convenient time, and the party must be finished with everyone indoors when we collect.
- Strictly no overnight hires on any of our inflatables.
We want to reassure our customers that we are taking every precaution to maintain a hygienic and safe environment
We will only be taking bookings for BACK garden hires only and will continue to operate social distancing measures.